Hi! Welcome to I AM B2 Customer Service section. What can we do for you? We'd love to know your opinion. All questions, comments and feedback are always welcome. They help us to ensure that every I AM B2 experience you have is the best it can be.
We will do our best to reply as quickly as possible.
I AM B2, a smart member’s privilege program with its one-of-a-kind e-money system for frequent travelers. I AM B2 is the only member card that can be used to make payments on accommodation and hotel services in any B2 Hotels. The program offers amazing benefits, rewards and exclusive members’ website for news and allowing members to keep track of all transactions, earned points, balance inquiry, reward entitlement as well as exclusive benefits
I AM B2 Customer Service
T: 1328, +66 5200 9161
Collection and Use of Personal Information
How we use your personal information
We use Personal Information and other information collected through the Website allows us to:
Collection and Use of Non-Personal Information
We also collect Non-Personal Information, permit direct association with any specific individual. We may collect, use, transfer, and disclose Non-Personal Information for any purpose. The following are some examples of Non-Personal Information that we collect and how we may use it:
If we do combine non-Personal Information with Personal Information the combined information will be treated as Personal Information for as long as it remains combined.
Security procedures to protect information
We are committed to handling your customer information with high standards of information security. Your credit card and bank account information are stored only in encrypted form on computers that are not connected to the internet. We restrict access to your Personally Information to employees who need to know that information in order to help prevent against loss or unauthorized access to your Personal Information. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. We test our security systems regularly and also contract with outside companies to audit our security systems and processes.
Disclosure of personal information
We use the information we collect about you in order to provide our services and process your transactions, provide customer service, determine your eligibility to receive offers for special features or products, and improve our products and services are as follows:
Third-Party Sites and Services
The Websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties, which may include such things as personal contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.
Accessing and Changing Your Information
You can review the personal information you provided us and make any desired changes to such information, or to exercise any right of access, rectification, deletion, or opposition to the processing of your Personal Information that you may have under applicable law at all time. Please contact our Customer Service. To protect your privacy and security, we will verify your identity before granting access or making changes to your Personal Information. Any request to access your Personal Information will be answered within a reasonable timeframe. You may also object to the processing of your Personal Information for purposes of advertising and market and opinion research. However, if you close your account, your Personal Information will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, or as required by law.
Cookies and Other Technologies
Customer Service Correspondence
Questionnaires, Surveys and Profile Data
From time to time, we offer optional questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users' interests and needs. The use of the information collected will be explained in detail in the survey itself. If we collect personally identifiable information from our users in these questionnaires and surveys, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.
Access to Personal Information
We can help you to ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account. For other Personal Information we hold, we will provide you with access for any purpose including your request that we correct the data if it is inaccurate or delete the data if we are not required to retain it by law or for legitimate business purposes. We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.
We do not knowingly collect Personal Information from children under 13. If we learn that we have collected the Personal Information of a child under 13 without first receiving verifiable parental consent we will take steps to delete the information as soon as possible.
Persons under the age of 18 are not eligible to use the accommodation reservation services on our Website. Minors can normally accompany their parent(s) or legal custodian who has booked an accommodation, except where indicated otherwise in the hotel policies.
Copyright © GPCM Group Co., Ltd. All rights reserved.
Updated: August 11, 2016